IT Support Service

Nowadays in Hong Kong many company did not hire their IT staff. Therefore, we provide professional IT support service for our customer. Besides, with the assistance of us, your company can focus on your main business while we are tackling the IT issues of your company.

We can be your outsourced Information Technology department. Our team can work on-site or remote for the technical support service, so that your company can run smoothly, efficiently and securely.

IT Support /IT Outsourcing Advantage

Focus on your Core Business

TwoSA offers professional IT support and IT Outsourcing service so that our customers can focus on their business. We will support all the IT issues your company may encounter.

Reduce Risk

The IT Support service we provide can minimize the IT-related risk for your company. For instance, we will monitor your hardware and network conditions remotely to check if there may be some potential issues in your system.

Cost Efficiency

TwoSA offers a fixed rate for IT Support and IT Outsourcing Service, so that the customer can use fixed cost for their IT work.

Firewall Management and Support Service

We offer complete support and management for various brands of firewalls, our services include:

1. A meeting with our network and security engineers to evaluate your requirements and existing environment.

2. On-site analysis of your existing network configuration by our engineers.

3. A detailed proposal from our network engineers for any network changes that will be needed to accommodate your firewall.

4. Depending on the proposal we will either go for the network changes or purchase a new firewall.

5. Monthly report for the support period.

6. We will support and manage your firewall through the support period.

IT Technical Support Method

Remote Support

Remote support is made possible with end-to-end encryption remote control software, our clients are able to spectate the entire service process to ensure transparency in our communication and services.

On-site Support

Engineers are always at the ready to arrive on-site to provide support service

Proactive Monitoring

We scan all devices within the I.T. infrastructure of our clients regularly as a proactive effort in troubleshooting before they develop into bigger issues

IT Support: Scheduled Support Session

Customers may schedule with us for the weekly, monthly onsite support section. Each scheduled support session last for 3 hours. This session will perform checking and preventive maintenance for the PCs and notebooks.

IT Support: Different Support Plan

We offer different plans for our support services. Our customers can choose a suitable and costly plan for their technical services.

No Limit Onsite support hour + No Limit Remote and Telephone Support
Limit Onsite support hour + No Limit Remote and Telephone Support
Limit Onsite support hour + Limit Remote and Telephone Support
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